SQL Server FCI installation with Mount Point permissions issues

Please help me get past this installation issue.

I am trying to install a SQL Server 2016 (SP1 slipstreamed) Failover Cluster Instance (FCI) on two Windows Server 2012 R2 VMs.

I have 3 cluster disks.

• Data drive: E:
• Log mount point: E:MSSQLLogL1
• Tempdb mount point: E:MSSQLDataTempdb1

I first attempted to install directly to these root directories. After failing, I created subdirectories to install to. The service account and myself are local admins to the VMs and I explicitly granted full control on each of the subdirectories. Finally, I tried to ignore the mount points, for now, and just install to a subdirectory on E:. All attempts failed with the below error.

Detailed results: Feature: Database Engine
Services Status: Failed: see logs for details
Reason for failure: An error occurred during the setup
process of the feature. Next Step: Use the
following information to resolve the error, uninstall this feature,
and then run the setup process again. Component name:
SQL Server Database Engine Services Instance Features Component
error code: 0x84CF0004 Error description: While
updating permission setting for folder ‘E:MSSQLDataTempDB1System
Volume Information’ the permission setting update failed for file
‘E:MSSQLDataTempDB1System Volume
InformationResumeKeyFilter.Store’. The folder permission setting were
supposed to be set to
‘D:P(A;OICI;FA;;;BA)(A;OICI;FA;;;SY)(A;OICI;FA;;;CO)(A;OICI;FA;;;S-1-5-80-419818685-2113908795-3893829424-1849583840-1690709397)’.
Error help link:
http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=13.0.4001.0&EvtType=0x88792597%400xBB814387&EvtType=0x88792597%400xBB814387

Below is an anonymized version of the config file being used for install.

;SQL Server 2016 Configuration File
[OPTIONS]

ACTION="InstallFailoverCluster"
SUPPRESSPRIVACYSTATEMENTNOTICE="False"
IACCEPTROPENLICENSETERMS="False"
IAcceptSQLServerLicenseTerms="True"
ENU="True"
QUIET="False"
QUIETSIMPLE="True"
UpdateEnabled="True"
USEMICROSOFTUPDATE="False"
FEATURES=SQLENGINE,REPLICATION,FULLTEXT,DQ,CONN,BC,SDK,SNAC_SDK
UpdateSource="MU"
HELP="False"
INDICATEPROGRESS="True"
X86="False"
INSTANCENAME="InstName"
INSTALLSHAREDDIR="C:Program FilesMicrosoft SQL Server"
INSTALLSHAREDWOWDIR="C:Program Files (x86)Microsoft SQL Server"
INSTANCEID="InstName"
INSTANCEDIR="C:Program FilesMicrosoft SQL Server"
FAILOVERCLUSTERDISKS="Cluster Disk 7"
FAILOVERCLUSTERGROUP="SQL Server (InstName)"
FAILOVERCLUSTERIPADDRESSES="IPv4;10.10.10.17;Cluster Network 2;255.255.255.0"
FAILOVERCLUSTERNETWORKNAME="abc-123-IN"
AGTSVCACCOUNT="DOMAINsqlsvc-abc-123"
COMMFABRICPORT="0"
COMMFABRICNETWORKLEVEL="0"
COMMFABRICENCRYPTION="0"
MATRIXCMBRICKCOMMPORT="0"
FILESTREAMLEVEL="0"
SQLCOLLATION="SQL_Latin1_General_CP1_CI_AS"
SQLSVCACCOUNT="DOMAINsqlsvc-abc-123"
SQLSVCINSTANTFILEINIT="True"
SQLSYSADMINACCOUNTS="DOMAINAdminGroup"
SECURITYMODE="SQL"
SQLTEMPDBFILECOUNT="8"
SQLTEMPDBFILESIZE="8"
SQLTEMPDBFILEGROWTH="64"
SQLTEMPDBLOGFILESIZE="1024"
SQLTEMPDBLOGFILEGROWTH="128"
INSTALLSQLDATADIR="E:"
SQLBACKUPDIR="E:MSSQLBackup"
SQLUSERDBDIR="E:MSSQLData"
SQLUSERDBLOGDIR="E:MSSQLLog"
SQLTEMPDBDIR="E:MSSQLData"
SQLTEMPDBLOGDIR="E:MSSQLData"
FTSVCACCOUNT="NT ServiceMSSQLFDLauncher$InstName"

You may need to set permissions on the mount point volume instead of at a folder level. I suspect this is the issue you’re running into.

From Guidelines for Setting SQL Permissions on Mount Point Folders (highlighting is Microsoft’s):

Gotchas

Unfortunately, it is still possible to set/view permissions on the
mount-point root folder via Windows Explorer, which can lead to
unexpected results because the permissions of the mount-point root
folder may seem valid and you can see “proper” inherited permissions,
however these are not the permissions applied to the mounted volume.

• https://connect.microsoft.com/SQLServer/feedback/details/569895/installation-of-sql-server-2008-r2-on-mount-points-fails

Guidelines

1. It is recommended that you do not place any files directly in the mount-point root folder. This will make permissions management much
   simpler, because the tendency is to always check the folder
   permissions, which in this case is misleading. Instead, create a
   subfolder under the mount-point root folder, and set the proper
   permissions to that subfolder. Since the subfolder is a regular
   folder, the folder permissions you observe and set are indeed the
   permissions being applied. So using the previous example, you would
   want to create a new folder: D:FolderForVol3**SubfolderXYZ**. Now,
   set your folder permissions against that new SubfolderXYZ folder
   as you normally would.
2. If you absolutely must place items directly in the mount-point root folder (Not the recommend approach), then you will need to set
   volume permissions, not folder permissions. Recall, that this is
   because the mount-point root folder permissions are not the
   permissions which will actually get set on the mounted volume (because
   the mount-point root folder is not a real folder). You can set volume
   permissions as follows:
   • Start->run->diskmgmt.msc (View the properties of a volume http://technet.microsoft.com/en-us/library/cc740097.aspx )
   • Select the volume->Properties->Security tab
3. If you are adding a new folder for SQL to use, be aware of the required permissions for SQL access:
   • Beginning with SQL Server 2012 permissions are assigned to the per-service SID for each of its services.
     http://msdn.microsoft.com/en-us/library/jj219062.aspx
   • Configure Windows Service Accounts and Permissions http://msdn.microsoft.com/en-us/library/ms143504.aspx

The way I had to solve this was by using the cacls.exe utility. Detailed instructions for it can be found here. I suspect your command to grant full permission to a user would be as follows:

cacls E:MSSQLLogL1 /M /E /G YourUserName:F
cacls E:MSSQLDataTempdb1 /M /E /G YourUserName:F

You’ll want to run this for your account and the SQL Server Service Accounts or group(s) as well.

Final note here, it is imperative that you include the /E flag, otherwise it will overwrite permissions on that path. This behavior carries additional side effects of ulcers and heavy drinking, so make sure you don’t forget the edit flag when running this command.

Another option is to delete the drives and repartition them from scratch. They’re still likely messed up from the original attempt at setting up security via Windows Explorer (e.g. check out the Gotcha clause from the first MS article).

In this case if you still want to write to the root folder on the mount path, you’ll want to use the cacls utility. I would also suggest setting up three sub folders on E: such as Data, Logs, and TempDB and then install everything to the sub folders. Don’t nest the mount points into a directory you’ll install files to.

Microsoft SQL Server 2014 Setup: Failover Cluster Installation Setup

The Following Error Has Occurred:

Updating Permission Setting For file G:System Volume InformationResumeKeyFilter.Store failed.
The File Permission settings were supposed to be set to D:P(A;OICI;FA;;;BA)(A;OICI;FA;;;SY)(A;OICI;FA;;;CO)(A;OCICI;FA;;;S-1-5-80-3880718306-383280129-1677859214-2598158968-1052248003)

Resolved (Work Around)

First to view this hidden folder (System Volume Information) click on view tab and select Hidden Items and also go to options tab click on view tab and unselect Hide Protected Operating System File (Recommended).

To resolve issue I go to G:System Volume Information folder and right click on file ResumeKeyFilter.Store click on properties and in security tab add your installation user, in my case I’m using domain user called grid and add this user for permission.